Refund Policy
Refund Policy – Paper Moon Crafts
At Paper Moon Crafts, we take pride in creating unique, handcrafted items made with care and attention. Because each piece is made to order and often personalized, we generally do not accept returns or offer refunds.
Exceptions:
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Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo and description of the issue. We will gladly offer a replacement or refund.
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Lost or Missing Orders: If your package doesn’t arrive, we’ll work with you to track it or provide a replacement.
Non-Refundable Items:
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Custom or personalized orders
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Clearance or sale items
How to Request a Refund or Replacement:
Email us at admin@papermooncrafts.com with your order number and details. We’ll respond within 2 business days.
Shipping Costs:
Shipping costs are non-refundable. If you receive a replacement, you may be responsible for shipping costs.
Thank you for supporting handmade crafts! Your satisfaction matters to us, and we’ll do our best to make things right if there’s a problem.